Services

Secret Browser

Experience-based evaluation that simulates how real users with disabilities interact with your systems. Targeted or random — you choose the scope. The deliverable reads like a story, not a spreadsheet.

• Simulates the accessibility experience for various disability groups
• Evaluates real user workflows and critical tasks
• Documents what barriers exist, who is affected, and how
• Narrative-driven findings designed for leadership and decision-makers
• Available as one-off or recurring engagement

Best for: executive directors, agency leadership, boards, risk management

Snapshot

Point-in-time technical assessment of your webpages or digital services. Identifies WCAG failures, documents what's broken, and provides references for remediation. Facts, not narrative.

• Baseline WCAG conformance assessment
• Specific failures documented with severity and criteria references
• Remediation guidance linked to each finding
• Structured for web developers and IT staff

Best for: IT staff, web developers, vendors responsible for remediation

Pre-Purchase Validation

Deep evaluation of vendor accessibility claims before you sign contracts. Starts from the vendor-provided ACR (also known as a VPAT) and validates whether the product actually works as claimed through hands-on assistive technology testing.

• Manual testing of typical user workflows and critical content
• Assistive technology testing (screen readers, keyboard navigation)
• Automated testing
• Barrier findings with severity rankings and disability-group impact
• Reproducible test cases for vendor remediation

Best for: IT leadership, accessibility coordinators, CIOs evaluating products before acquisition

Monitor

Recurring Secret Browser and/or Snapshot evaluations on a monthly or quarterly schedule. Tracks changes, identifies new barriers, and documents your ongoing compliance posture.

• Scheduled recurring evaluations — monthly or quarterly
• Secret Browser, Snapshot, or both — your choice
• Trend reporting that tracks barrier counts and remediation progress
• Documented compliance timeline — evidence of ongoing good-faith effort
• Immediate notification of critical new barriers

Best for: any agency that needs to demonstrate ongoing compliance effort

Accessibility Statements

The most effective way to reduce risk for any system. Document known barriers, provide mechanisms for users to report problems and request help, and demonstrate institutional transparency.

• Statements based on validated barrier findings, not assumptions
• Clear disclosure of specific barriers and disability-group impacts
• Contact mechanisms for reporting issues and requesting accommodations
• References to remediation roadmaps and vendor commitments
• Demonstrates good-faith compliance effort

Accessibility Roadmaps

Structured remediation plans with specific barriers, priority rankings, and target dates for vendor commitments.

• Prioritized barriers by severity and user impact
• Specific remediation timelines for each barrier
• Formatted for vendor negotiations and accountability
• Enables progress tracking over time

EEAAP Development Support

When your systems have blockers — barriers that completely prevent access — an Equally Effective Alternative Access Plan is required. We helped develop the original EEAAP framework.

• Expert guidance on EEAAP framework and requirements
• Validated barrier documentation specific to blockers
• Alternative access strategies while vendors remediate
• Assessment of alternative access effectiveness

EEAAPs are required only when blockers exist — not for all accessibility barriers. Most systems need Accessibility Statements rather than full EEAAPs.

Contract Riders & RFP Language

Contractual accessibility requirements based on validated findings. Create leverage before you sign and accountability after.

• Accessibility riders referencing specific remediation commitments
• Exit clauses if vendors fail to deliver
• RFP accessibility questions that surface real capabilities
• Contract language that creates leverage and accountability

Learn more about the A11y Scorecard →

A maturity metric that tracks whether the work is getting done. Inventory, validate, plan, remediate, reassess. The Scorecard reflects real progress over time.

Tell us what you need

Every engagement is tailored. Mix and match any combination of services, request custom report formats, or scope a quick validation of a single system or workflow. We'll explain dependencies and deliver exactly what you need.