Frequently Asked Questions
Common questions about VPAT validation, accessibility testing, and our services.
No. Vendor ACR/VPATs are self-reported and fundamentally unreliable. They often contain vague language, inaccurate claims, or omit critical barriers. Independent validation with real assistive technology testing is the only way to know what actually works and what blocks users.
VPATs are vendor self-reports, not independent assessments. They often use vague language like "supports with exceptions" without explaining what those exceptions are. They may omit critical workflows, test with unrealistic scenarios, or contain inaccurate claims. Without independent validation using real assistive technology, you're making procurement decisions based on unreliable information. Most organizations that accept VPATs at face value discover significant barriers only after contracts are signed—when leverage is lost.
Big firms charge $20k-$50k+ for comprehensive audits that take months and deliver 200-page reports. We do focused testing on critical workflows, deliver 2-page actionable findings in 2-4 weeks, and charge $2k-$10k. Our outputs answer specific questions: What's the risk? What should we do?
No. We work exclusively for you. You own the findings and manage all vendor relationships. We provide the intelligence you need to negotiate, hold vendors accountable, and make informed procurement decisions.
Typical timeline: 2-4 weeks from kickoff to delivery, depending on complexity and criticality. High-impact systems and content require more thorough testing. We'll give you a specific timeline during the initial scoping conversation.
Focused, actionable documents designed for immediate use. Barrier findings are typically 2 pages with severity rankings, disability-group impacts, and reproducible test cases. Roadmaps include specific barriers, priorities, and target remediation dates. Contract riders reference specific requirements.
An EEAAP (Equally Effective Alternative Access Plan) is required under Section 508 when your ICT has blockers—barriers that prevent access entirely. It documents how you'll provide alternative access while vendors fix the problems. We helped develop the original EEAAP framework and can support your development.
No. We're not insurance against legal liability. Our role is to provide independent validation and documentation that supports your compliance efforts. You still own the responsibility for Title II compliance—we help you make informed decisions, document barriers, and hold vendors accountable. There's no "solved" button for accessibility. What we provide is validated intelligence that reduces risk and supports good-faith compliance efforts.